Using Basic Applications (email_autoresponse)

Business Case:

Company want a serving central support service to customer and business. Company using this service to manage customer more appropriate with complete record of customer needs and expectation. Company also want to know how well Customer has been served by Company and by who. Company want to provide support services to customer by an email. Using this service, the requested information will be responsed automatically as appropriate or directly to the responsible people for response or just as information for the responsible people.

Business Solution:

---

Implementation:

Using emil_autoresponse to classify received email and response as appropriate.

Example:

 <?xml version="1.0" encoding="UTF-8"?>
 <configuration id="email_autoresponse">
  <section name="core">
   <!-- Process Configuration-->
   <config name="process">
    <config name="type">email_autoresponse</config>
    <config name="name">CIISONLINE_COM_AUTORESPONSE</config>
    <config name="start"></config>
    <config name="end"></config>
   </config>
   
   <!--Mail Connection-->
   <config name="connections">
    <config name="mail">
     <config name="type">Mail</config>
     <config name="host">imap.gmail.com</config>
     <config name="user">ciisonline.com</config>
     <config name="password"></config>
     <config name="crypto">ssl</config>
     <config name="port">993</config>
     <config name="service">imap</config>
     
     <config name="mailboxes">
      <config name="source">inbox</config>
      <config name="handled">handled</config>
      <config name="unhandled">unhandled</config>
     </config>
    </config>
   </config>
   
   <!--Recognizer-->
   <config name="recognizer">
    <config name="minLetters">5</config>
    <config name="maxLetters">7</config>
    <config name="brain">
     <config name="type">TextBrain</config>
     <config name="fact">Application/Email/Recognizers/responder.fact</config>
     <config name="knowledge">Application/Email/Recognizers/responder.knowledge</config>
    </config>
   </config>
   
   <!--Responder-->
   <config name="responder">
    <config name="default">Default</config>
    <config name="directory">Application/Email/Responder/</config>
    <config name="names">
     <config name="Default">
      <!--#THE RESPONDER CONFIGURATION#-->
      <config name="type">Application_Email_Responder_Body</config>
      <config name="use_template">1</config>
      <config name="mail">
       <config name="from">ciisonline.net@gmail.com</config>
       <config name="fromname">CIISONLINE NET</config>
       <config name="replyto">ciisonline.net@gmail.com</config>
       <config name="replytoname">CIISONLINE NET</config>
       <config name="rpath">ciisonline.net@gmail.com</config>
       <config name="body" xml:space="preserve">
 Hello {toname},

 Thanks You
 {fromname}
       </config>
      </config>
     </config>
     <config name="OrderForm">
      <!--#THE RESPONDER CONFIGURATION#-->
      <config name="type">Application_Email_Responder_Body</config>
      <config name="use_template">1</config>
      <config name="mail">
       <config name="from">ciisonline.net@gmail.com</config>
       <config name="fromname">CIISONLINE NET</config>
       <config name="replyto">ciisonline.net@gmail.com</config>
       <config name="replytoname">CIISONLINE NET</config>
       <config name="rpath">ciisonline.net@gmail.com</config>
       <config name="body">OrderForm</config>
       <config name="bodyfile"></config>
       <config name="altbody"></config>
       <config name="altbodyfile"></config>
      </config>
     </config>
     <config name="ProductInfo">
      <!--#THE RESPONDER CONFIGURATION#-->
      <config name="type">Application_Email_Responder_Mime</config>
      <config name="use_template">1</config>
      <config name="mail">
       <config name="from">ciisonline.net@gmail.com</config>
       <config name="fromname">CIISONLINE NET</config>
       <config name="replyto">ciisonline.net@gmail.com</config>
       <config name="replytoname">CIISONLINE NET</config>
       <config name="rpath">ciisonline.net@gmail.com</config>
       <!--<config name="mime"></config>-->
       <config name="mimefile">Application/Email/Mimes/html.eml</config>
      </config>
     </config>
     <config name="ProductCatalog">
      <!--#THE RESPONDER CONFIGURATION#-->
      <config name="type">Application_Email_Responder_Mime</config>
      <config name="use_template">1</config>
      <config name="mail">
       <config name="from">ciisonline.net@gmail.com</config>
       <config name="fromname">CIISONLINE NET</config>
       <config name="replyto">ciisonline.net@gmail.com</config>
       <config name="replytoname">CIISONLINE NET</config>
       <config name="rpath">ciisonline.net@gmail.com</config>
       <!--<config name="mime"></config>-->
       <config name="mimefile">Application/Email/Mimes/message.eml</config>
      </config>
     </config>
    </config>
   </config>
   
   <!--Control-->
   <config name="control">
    <config name="sleepingduration">1000</config>
    <config name="errorsthreshold">10</config>
   </config>
   
   <!--Response-->
  </section>
 </configuration>